Life Sciences Customer Experiences
for the 2020s
Omnipresence is the next generation integrated customer experience platform for healthcare manufacturers that offers both CRM and Omnichannel capabilities through a single, unified platform. The platform allows organizations to transform the experiences they create for healthcare providers, business partners, patients, and other customers while modernizing disparate systems into a modern, digital ecosystem.
Omnipresence is the result of a strategic alliance between Indegene and Microsoft. It combines the power of Dynamics 365, Azure, Office, Teams and LinkedIn suites and fully verticalizes these for the industry. The class-leading technologies then enable richer omnichannel experiences for customers, embedded intelligence to make the experiences more meaningful, and a simplified system footprint which easily fits in existing enterprise stacks.
The Power of 5 Clouds
Omnipresence is built with leading Microsoft business cloud capabilities, creating a flexible, multi-tenant, cloud-based life sciences ready platform.
With such a hyper-scale, globally available and secure power behind it, Omnipresence aims to advance life sciences organizations from function-driven cost and complexity to a customer-focused platform.
Making this shift can enable life sciences organizations to achieve truly transformative experiences with HCPs as well as patients, improve productivity of field and home office based teams, and generate deeper insights about individual customers so as to provide them more relevant and personalized experiences. All in the Microsoft clouds!
Simplified, Unified, Intelligent
Functionally Focused Systems Hinder Delivering
Modern Customer Experiences
Paul Simms, Chairman, eyeforpharma interviews Indegene and Microsoft to discuss what could be expected by 2020 from their strategic alliance.
Sanjay Virmani, EVP, Indegene and Christof Wascher, Senior Global Business Manager, Microsoft, provide an overview of the platform solution that has come to life over the last 2 years, describing Omnipresence as the foundation for customer engagement transformation in the life sciences industry.
To date, Omnipresence has been managing prescriber interactions but in the near future patient engagement will be enabled through the Omnipresence solution as well.
Gartner Recognizes Indegene
Among Strategic CRM Vendors
In Gartner's Market Guide for CRM
in Pharma and Biotech
Attention all CIOs
Recognizes the Strengths of the Omnipresence CRM and Indegene as a Digital Transformation Partner
In the CRM Technology Value Matrix 2019 report, Nucleus Research identified Omnipresence as differentiating itself "...through healthcare-specific advanced analytics and cognitive capabilities."
"It supports bot-creation to automate repeated tasks such as commonly received customer queries and integrates with social platforms like LinkedIn. It has also invested in key areas such as marketing automation and expanded omnichannel capabilities with journey mapping features, event marketing and management, sophisticated consent management, and enhanced mobile and tablet support.”
Digital Transformation With Microsoft Dynamics
Magic Quadrant for Sales Force Effectiveness
Published: Q2 2018
Marketing and sales execution:
Microsoft is in larger, more-complex SFA implementations than it has been in the past - verticals that have complex business processes and significant data integration requirements.
Product vision for sales and digital transformation:
Microsoft has a notably strong vision for defining how its sales technology relates to companies' B2C customer experience and digital transformation initiatives.
Significant number of native capabilities:
These include newer capabilities such as predictive analytics for scoring, customer churn indicators and relationship health.
Leader in Gartner’s 2018 Magic Quadrant for in Analytics and Business Intelligence Platforms