Life Sciences Customer Experiences

for the 2020s

Omnipresence is the next generation integrated customer experience platform for healthcare manufacturers that offers both CRM and Omnichannel capabilities through a single, unified platform. The platform allows organizations to transform the experiences they create for healthcare providers, business partners, patients, and other customers while modernizing disparate systems into a modern, digital ecosystem.

Omnipresence is the result of a strategic alliance between Indegene and Microsoft. It combines the power of Dynamics 365, Azure, Office, Teams and LinkedIn suites and fully verticalizes these for the industry. The class-leading technologies then enable richer omnichannel experiences for customers, embedded intelligence to make the experiences more meaningful, and a simplified system footprint which easily fits in existing enterprise stacks.


How can Medical Affairs Create

Omnichannel Experiences for Their Customers?

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We have evaluated the pros & cons of Dynamics 365 versus Salesforce to help you with your choice.


Actualizing the customer journey

and improving customer engagement

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These are the top reasons most life sciences leaders are looking to move to a more transformative CRM

What's Trending

The Power of 5 Clouds

Omnipresence is built with leading Microsoft business cloud capabilities, creating a flexible, multi-tenant, cloud-based life sciences ready platform.


With such a hyper-scale, globally available and secure power behind it, Omnipresence aims to advance life sciences organizations from function-driven cost and complexity to a customer-focused platform.

Making this shift can enable life sciences organizations to achieve truly transformative experiences with HCPs as well as patients, improve productivity of field and home office based teams, and generate deeper insights about individual customers so as to provide them more relevant and personalized experiences. All in the Microsoft clouds!

Simplified, Unified, Intelligent


Better Time to Value

With a Lighter CRM



Richer Experiences in One Platform... No Stitching required 



AI/ML/NL based Algorithms for Everything From Segmentation to the Genee Assistant


Exciting and Powerful Content Creation, and Approval Tools



Greater Versatility and  Productivity for End Users



Chosen by Top 10 


Functionally Focused Systems Hinder Delivering

Modern Customer Experiences

Paul Simms, Chairman, eyeforpharma interviews Indegene and Microsoft to discuss what could be expected by 2020 from their strategic alliance. 

Sanjay Virmani, EVP, Indegene and Christof Wascher, Senior Global Business Manager, Microsoft, provide an overview of the platform solution that has come to life over the last 2 years, describing Omnipresence as the foundation for customer engagement transformation in the life sciences industry. 

To date, Omnipresence has been managing prescriber interactions but in the near future patient engagement will be enabled through the Omnipresence solution as well.  

Connect with Sanjay


Gartner Recognizes Indegene 

Among Strategic CRM Vendors



In Gartner's Market Guide for CRM

in Pharma and Biotech 

Attention all CIOs 

Nucleus Research

Recognizes the Strengths of the Omnipresence CRM and Indegene as a Digital Transformation Partner

In the CRM Technology Value Matrix 2019 report, Nucleus Research identified Omnipresence as  differentiating itself "...through healthcare-specific advanced analytics and cognitive capabilities."

"It supports bot-creation to automate repeated tasks such as commonly received customer queries and integrates with social platforms like LinkedIn. It has also invested in key areas such as marketing automation and expanded omnichannel capabilities with journey mapping features, event marketing and management, sophisticated consent management, and enhanced mobile and tablet support.”

Digital Transformation With Microsoft Dynamics

Magic Quadrant for Sales Force Effectiveness

Published: Q2 2018

Marketing and sales execution:

Microsoft is in larger, more-complex SFA implementations than it has been in the past - verticals that have complex business processes and significant data integration requirements.

Product vision for sales and digital transformation:

Microsoft has a notably strong vision for defining how its sales technology relates to companies' B2C customer experience and digital transformation initiatives.

Significant number of native capabilities:

These include newer capabilities such as predictive analytics for scoring, customer churn indicators and relationship health.

Leader in Gartner’s 2018 Magic Quadrant for in Analytics and Business Intelligence Platforms

Microsoft Dynamics 365: 2018 CRM Market Awards

Looking to Transform

The Way You Engage with Customers?

Let's connect!

We'll show you what the future looks like!

About Indegene


Indegene enables global healthcare organizations to address complex challenges by seamlessly integrating analytics, technology, operations, and medical expertise and drive better health and business outcomes. Indegene’s IP-based solutions help clients drive revenues and productivity by making transformational leaps in digitalization of customer engagement, health reform, healthcare cost reduction, and health outcomes improvement.

Contact Information

Indegene Omnipresence, Inc

600 Third Avenue, 2nd Floor, New York, NEW YORK, 10016

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